Returns, Exchanges, Refunds and Warranty
When you buy from the 1872 Clipper Tea Online Shop, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.
If you have received faulty, incorrect or damaged goods
Whilst we take all precaution to ensure that orders leave our warehouse free of defect and according to order, we do acknowledge that human error might sometimes occur. We apologise in advance. Please email us at firstname.lastname@example.org or call us at +65 6471 0090 (Mondays to Fridays, 9AM to 5.30PM Singapore time. Closed on weekends and public holidays) for information on procedures for returns, exchange or refunds within 14 days from receipt of product in original packaging. NAVA will not be liable for any goods missing during delivery of returns.
When you return goods
Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery.
NAVA will not cover costs of refunding shipping charges unless due to a company error.
Any returns that are verified to be in accordance to our quality standards and/or not due to company's error will be subjected to 25% restocking fee of product cost.
In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.
PayPal credits refunds according to how the original payment was made. Do note that refunds to credit cards can take up to 30 days or more to appear on your statement.
When you want to exchange items from your order
NAVA will exchange any unopened product for a product of a higher or comparable value within 14 days of receipt. We do not cover costs of returning shipping charges, unless due to company error. Please email us at email@example.com or call us at +65 6471 0090 (Mondays to Fridays, 9AM to 5.30PM Singapore time. Closed on weekends and public holidays) for information on procedures for exchange within 14 days from receipt of product in unopened original packaging.
Warranty of Tea accessories
All tea accessories sold by NAVA are not covered by warranty unless otherwise stated. Material of accessories are also stated in the website. All items shipped out will be checked thoroughly to ensure product is free of defects.
NAVA regrets that any cancellation after orders have been successfully processed will not be approved.